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How hap788 Handles Your Personal Information

This page explains exactly what data we collect when you use hap788, how we use it, and what rights you have over it.

Account data protectedDANA, OVO, GoPay payment data coveredYour right to request, update or deleteNo data sold to third partiesContact us any time for data queries
hap788 How hap788 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at hap788 is built into account operations, not added as an afterthought. Below are the four areas we focus on to keep your information handled properly — from the moment you log in to the moment you close a session.

Secure Data Storage

Your account details and payment references are stored on encrypted servers. Access is restricted to authorised internal teams only, following strict internal access controls.

Cookie and Session Control

We use session cookies to keep you logged in and to remember your preferences. You can clear or block cookies in your browser settings without losing your account access.

Account Security Practices

Login attempts are monitored for unusual patterns. If we detect something off, we may ask you to verify via OTP before restoring full account access — your data stays locked until you confirm.

Retention and Deletion

We keep your data while your account is active and for a set period after you close it. Request deletion through support and we will walk you through the process and confirm what can be removed.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data, reach out through any of the channels below. Our support team handles data-related requests alongside general account queries. Response times depend on request complexity, but we aim to acknowledge every message promptly and follow up with a resolution.

Live Chat Open the chat icon in the bottom corner of any page. Describe your data request clearly and our team will confirm receipt and next steps.
Email Support Send your data request, including your registered account email, to our support address. We will respond with the steps needed to process your request.
Account Help Centre Log in to your account and head to the Help section. Submit a data query ticket directly linked to your account for faster verification and handling.

Common Questions About Your Privacy at hap788

These are the questions we hear most often about how we handle personal data. If yours isn't covered here, contact support directly through live chat or the Help Centre in your account.

We collect your name, email address, contact number and the payment method details you enter — such as your DANA or OVO account reference — to verify your identity and process transactions.

We log transaction references for your account history, but we do not store full e-wallet credentials. Actual payment actions go through each wallet app's own secure environment, not through us directly.

Log in to your account, go to the Help section and submit a data access request. Alternatively, contact us via live chat or email with your registered account details and we will process it from there.

Yes. Submit a deletion request through support. We will confirm what data can be removed and what we are required to retain for a limited period under our internal records schedule.

We do not sell or rent your data. Third-party service providers we use are bound by agreements that limit how they may access or use your information — strictly for the services they provide us.

You can adjust or block cookies through your browser settings at any time. Doing so will not lock you out of your account, though some session preferences may reset between visits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.